Shipping Policy

All orders are subject to a production lead time before dispatch. Standard items typically take 3–5 working days to produce. Custom and bespoke orders may take 5–14 working days depending on complexity and size. You will be notified by email once your order has been dispatched. During busy periods, lead times may be slightly longer — we will always communicate any delays as soon as possible.

We ship across the United Kingdom using trusted carriers including Royal Mail and DPD. The shipping method available to you will be displayed at checkout based on your location and order size. Larger or heavier items may require a courier service and will be quoted accordingly.

Once dispatched, standard UK delivery typically takes 2–3 working days. Express delivery options may be available at checkout for an additional charge. Please note that delivery timeframes are estimates provided by our carriers and are not guaranteed. Delays caused by the carrier, adverse weather, or other circumstances outside our control are not the responsibility of 3D Scotsman.

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. We aim to keep shipping costs as low as possible. Free shipping may be available on qualifying orders — any applicable promotions will be displayed at checkout.

At this time, we primarily ship within the United Kingdom. If you are based outside the UK and would like to place an order, please contact us at Credibles1992@gmail.com before ordering so we can discuss options and provide a shipping quote.

Where available, a tracking number will be provided by email once your order has been dispatched. You can use this to monitor the progress of your delivery through the carrier's website. If you have not received tracking information within 2 working days of your dispatch notification, please contact us.

If your order arrives damaged, please photograph the packaging and item immediately and contact us within 48 hours of delivery at Credibles1992@gmail.com. We will work with you to resolve the issue as quickly as possible. If your parcel appears to be lost in transit, please contact us and we will raise an investigation with the carrier on your behalf.

Please ensure your delivery address is correct at the time of ordering. 3D Scotsman cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address after placing an order, please contact us immediately at Credibles1992@gmail.com and we will do our best to amend it before dispatch.

If you have any questions about shipping your order, please get in touch via our contact form or by emailing Credibles1992@gmail.com. We are happy to help.