Privacy Policy
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At 3D Scotsman, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. Please read it carefully.
1. Who We Are
3D Scotsman is a 3D printing, design and education company based in Scotland, United Kingdom. We are the data controller for the personal information we collect through this website. If you have any questions about how we handle your data, please contact us at hello@3dscotsman.com.
2. Information We Collect
We may collect the following types of personal information: contact details such as your name, email address, and phone number when you submit an enquiry or place an order; order information including delivery address and payment details when you make a purchase; communications you send us via our contact form or by email; and technical data such as your IP address, browser type, and pages visited, collected automatically when you use our website.
3. How We Use Your Information
We use your personal information to process and fulfil your orders, respond to your enquiries and provide customer support, send you order confirmations and updates, improve our website and services, and comply with our legal obligations. We will only use your information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.
4. Legal Basis for Processing
We process your personal data on the following legal bases: contract performance — where processing is necessary to fulfil an order or service agreement with you; legitimate interests — where we have a legitimate business interest in processing your data, such as improving our services; legal obligation — where we are required to process your data to comply with the law; and consent — where you have given us explicit consent to process your data for a specific purpose.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services — for example, payment processors and delivery partners. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify. We may also disclose your information where required by law or to protect our legal rights.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Order records are typically retained for 7 years in accordance with UK tax law. Enquiry data is retained for up to 2 years unless you request earlier deletion.
7. Your Rights
Under UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data in certain circumstances, object to or restrict our processing of your data, and request a portable copy of your data. To exercise any of these rights, please contact us at hello@3dscotsman.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.
9. Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us via the contact form on our website or by emailing Credibles1992@gmail.com.
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