Returns Policy

Due to the personalised nature of custom and bespoke 3D printed items, we are unable to accept returns or offer refunds unless the item arrives damaged, defective, or significantly different from what was agreed. We encourage you to review all order details carefully before confirming your purchase. If you have any concerns about your order before production begins, please contact us immediately.

If your item arrives damaged or defective, please contact us within 48 hours of delivery at Credibles1992@gmail.com. Please include your order number, a description of the issue, and clear photographs of the damage or defect. We will assess the situation and, where appropriate, offer a replacement, repair, or refund at our discretion.

If you receive an item that is significantly different from what was agreed at the time of order, please contact us within 48 hours of delivery at Credibles1992@gmail.com with your order number and photographs. We will work with you to resolve the issue promptly, which may include a replacement or refund.

For non-custom items purchased from our shop, you have the right to return the item within 14 days of receipt, provided it is unused, in its original condition, and in its original packaging. Please contact us at Credibles1992@gmail.com before returning any item to obtain a return authorisation. Returns sent without prior authorisation may not be accepted.

Unless the item is faulty or incorrect, the cost of return postage is the responsibility of the customer. We recommend using a tracked and insured service, as we cannot be held responsible for items lost or damaged in transit on their way back to us. Original shipping costs are non-refundable unless the return is due to our error.

Once a return has been received and inspected, we will notify you of the outcome by email. Approved refunds will be processed within 5–10 working days and credited to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

If you wish to cancel an order, please contact us as soon as possible at Credibles1992@gmail.com. Cancellations may be accepted if production has not yet begun. Once production is underway, cancellations may not be possible and a partial charge may apply to cover materials and time already invested.

Nothing in this Returns Policy affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If you are unsure of your rights, please visit the Citizens Advice website or contact us directly.

If you have any questions about our Returns Policy or wish to initiate a return, please contact us via the contact form on our website or by emailing Credibles1992@gmail.com. We aim to respond to all enquiries within 1–2 working days.